Frequently Asked Questions

Please Contact Us with information about your project and we’ll get back to you as soon as possible about pricing options.

Paypal, (or credit cards on Paypal), Zelle, Wire Transfer, ACH

No, we are your omnichannel provider. We offer a full-suite of services including Long-term and Short-term storage, freight services for both FTL (Full Truckload) and LTL Less-than-truckload shipments, distribution services, as well as a host of Fulfillment services like, e-commerce fulfillment, B2B fulfillment, Subscription Box fulfillment and more!

Yes, we have fulfillment partners around the globe. This means we are a one-stop-shop for all of your crowdfunding and e-commerce fulfillment needs and you get the benefit of fantastic local rates.

Yes. We require that every product have a unique SKU label that can be scanned. If you do not have this, we can provide these at an additional charge.

Anywhere from 1/2 pound for 5 pound products, to 1 pound for 10 pound products and up.

Carriers round the package weights up, and we follow suit.

Each backer will receive an email with tracking info where available. Additionally the client can log in to our portal to view or download any and all shipment information, including complete shipping and tracking information.

Shipping rates are valid through December of each year. Around mid-January, carriers adjust their rates and we adjust our rates accordingly.

Once all prerequisite steps have been completed shipping generally begins within 1-4 weeks. Shipping a campaign can take a single day for small campaigns up to many weeks or even months for extremely large and complex campaigns.

Where possible, we will assist with Customs and Import VAT/Taxes up-front for you, and charge those fees back to you. Please note: you are always ultimately responsible for declaring Sales or Supply VAT and paying the correct Customs/VAT/Taxes in compliance with the laws of each country/region to which you are selling.

Hazardous and/or banned and/or dangerous and/or prohibited for carriage (such items include but are not limited to radioactive, incendiary, corrosive or flammable substances, hazardous chemicals, explosives, firearms or parts thereof and ammunition, firecrackers etc.)

There are no shipping minimum sizes.

Yes, you should send us about 10% more product than you have orders for each region. This will help us to account for any shipping errors, damages, or re-shipments that need to go out. Leftover product at the end of the campaign can be sent back to you, or sold via Quartermaster Direct, or other strategic partner websites. It is up to you as to what happens with this product.

Each backer will receive an email with tracking info where available. Additionally the crowdfunding creator may access our portal and download all backer information, including complete shipping and tracking information.

Absolutely! Quartermaster Logistics offers world-class customer support. Your backers can contact us via shipping@qmlogistics.com and we’ll handle customer support during your crowdfunding campaign for all returns, exchanges, address corrections etc.

We can handle all returns and exchanges. Any reshipment required due to a Quartermaster Logistics error will be provided at no charge. All reshipments due to address error or something else beyond our control will be charged to you.

We need the backer data as early as you can provide it, but preferably, 4-6 weeks before the goods are scheduled to arrive. This allows us to verify the data, and integrate it with our shipping process.